Great Customer Service

Was super disappointed today to get a notification my wetsuit order was canceled. Called customer service to find out why and was told they found a defect in the suit (a large rip) when they were packing it up. (Bonus points for them catching it and not screwing me over by sending it anyway.)

It was the last one in stock, hence the not just sending another.

The customer service rep at Wetsuit Wearhouse was polite, professional and extremely helpful. He apologized profusely for them missing the step where they're supposed to call me about the order problem. Then he spent 15 minutes on the phone with me trying to solve the problem.

He wanted to help me get a comparable suit, but he let me know I probably wouldn't be happy with another brand because most base their designs on a male figure. Blue Seventy is apparently the only company out there cutting suits for girls with hips and chests.

The managed to be polite and sympathetic while acknowledging the fact that my wetsuit options are limited. This impressed me because I've heard some horror stories about women in my position being openly insulted by wetsuit salesmen.

He said I was on the right track looking at sleeveless if I have broad shoulders and a big chest, but the problem was there was nothing comparable to the suit that was out of stock for me to get instead.

So he knocked a big honkin' chunk off the price of the full sleeve suit to bring it closer to what I'd planned to pay for the sleeveless, and overnighted it to me.

I feel more like an athlete just looking at this picture.

I can't remember the last time I got anything close to this kind of customer service. They've pretty much won me over as a customer forever.

I should have it in my hands by 3:00 tomorrow afternoon - plenty of time to do a proper try-on and, if it's a good fit, to sneak in a quick open water test over at my buddy's lake.

Life is good. Now here's hoping this gentleman's efforts were not in vain and the darn thing fits!!